Condo concierges have long been associated with luxury devised for celebrity residents, as portrayed by TV productions such as Tower Heist and Diff’rent Strokes. However, apart from becoming a perk found in high-end neighbourhoods, the concierge is gradually becoming necessary for the safety and protection of residents and guests, making them feel welcome, just like a hospitality setting.

Over the years, the concierge has grown into a thriving industry. It has moved beyond the walls of the typical 5-star hotel and has started to be recognized in the residential sector. Condo Corporations, Property Management Companies, and Real Estate Development use them for everyday security to attract and retain tenants in today’s competitive “Class A” building market.

What is Condo Concierge?

Condo or condominium concierges act as liaisons between the tenants and the establishment. These individuals, also called “frontline representatives,” serve as the first and last contact for every person entering and exiting the complex—striking the appropriate balance between welcoming and secure. In other words, a concierge is a one-of-a-kind security expert who can instantly switch between a security and a hospitality attitude. 

Benefits of 24-Hour Condo Concierge Services

Did you know the crime rate in Canada is reported to be 5,334 per 100,000 residents, with violent and property crime accounting for 1,098 incidents and 3,245 events, respectively? This report shows that today’s changing environment necessitates proper security measures to protect condominium apartment complexes from criminal activities while also establishing a secure and welcoming environment for tenants and visitors alike—and that’s where a condo concierge personnel steps in.

Do you run or manage a condominium complex in the Greater Toronto Area? Or are you someone simply interested in discovering how those communities are safeguarded in the ever-increasing crime rates? Below is a breakdown of the benefits of employing condo concierge security services.

Frontline Security Presence

Like yourself, no one wants to live in an unsecured residential property—and compared to your condominium, if the prospective tenants find a complex with a security system intact, they will take it. However, if you don’t plan on losing potential clients, employing a concierge security service is your best bet. Having a trusted individual serving as a frontline security presence will deter unwanted guests and provide extra protection from criminal activities.

Welcoming Tenants and Visitors

One of the most fundamental responsibilities of the condominium concierge is to greet tenants and visitors as they enter and exit the complex. Additionally, concierges frequently receive residents’ guests while obtaining permission (from the resident) before sending up an unknown guest or visitor for unmatched security. On top of that, acquainting oneself with the names of residents is a top priority of every concierge personnel for offering high-quality, customized service.

Property Surveillance and Alarm Response

To ensure the safety and security of tenants residing in the condominium complex, concierge personnel are trained to handle every situation. Alarm response, CCTV monitoring, or property surveillance, you name it—and they will monitor and enforce it with utmost care and efficiency. Even in the worst-case scenario, the rigorous training prepares them to deliver first aid assistance or even to operate as a fire marshal in the event of a building evacuation.

Package Collection

It’s an old-fashioned view that the concierge belongs exclusively to the reception area – this is not the case. Nowadays, the concierge staff is trained to assist residents in improving the overall quality of their living experience by receiving package deliveries, logging them, and delivering them door-to-door. Furthermore, they take care of the maintenance and administrative tasks—such as keeping track of residents’ vehicles, regular guests, and other preferences.

24-Hour Protection

It’s a universal fact that criminals are more likely to target the most insecure and vulnerable locations. Unlike a condominium with no security, which may be the ideal spot for a break-in, a complex with a scheduled rotation of guards or a 24-hour concierge deter criminal activity. Moreover, over-the-phone assurance that everything in the building is safe and secure is like a cherry on top for tenants away on business or vacation trips.

Emergency Response

Whether it is a fire emergency on the stairs, strokes inside condo units or mental health crises in the parking lot—life-threatening injuries can occur at any time and from any location, either inside or outside the condominium complex. The concierge personnel is trained to act promptly and grant access to elevators, specific floors, and individual units for emergency responders or paramedics to reach the event scene as quickly as possible.

How Do Concierge Services Make a Difference for Condominium Owners?

Concierge services are a win-win for tenants and visitors, but what about Condo Corporations, Property Management Companies, Real Estate Development, and by extension, you? Believe it or not, as more apartment seekers express “security” as their greatest priority when choosing a place to live—a condo concierge is not an option anymore; it’s a necessity that can go a long way. So, whether you’re leasing condominium or high-rise apartments, without the proper concierge security in place, even spacious facilities and competitive rates may fail to attract and retain prospective clients.

The Final Cut

Contrary to popular belief that hospitality establishments are the only places where concierge services should be employed—concierges are appropriate for almost any setting, especially condominium complexes. Over the years, property owners and managers have demonstrated an increasing desire for one-of-a-kind services, and concierges are making it a reality. To conclude, if you’re looking for someone who can instantly switch between a security and a hospitality mindset, hire concierge personnel today.

Condo Concierge Services – Ontario Security Group Ltd

We at Ontario Security Group Ltd understand that every condominium complex has its own set of requirements, which is why we are happy to provide a security solution tailored to your specific needs and those of your establishment. Want to learn what makes our condo concierge services different from others? Don’t hesitate to contact us at 437-331-2328.